Sharona Reouveni

I am an accomplished technical support and customer relationship manager, with extensive experience in researching and solving complex technical issues in various technological environments (including the security industry, banking systems, and various web applications).

Throughout the years I worked with end users and later high-profile customers in Israel, Europe, USA, and Singapore while improving and maintaining customer satisfaction. My management experience includes prioritizing team tasks in coordination with our customer and partner requirements, acting as point of contact (POC) for support managers overseas, monitoring support performance and service levels, and developing working procedures. I worked closely with different internal interfaces, including R&D, QA, and marketing personnel and traveled abroad to train global technical engineers and assist marketing in international exhibitions.

I am also experienced in implementing and maintaining CRM systems, developing content and technical writing, and building knowledge bases. My personal attributes include excellent communication and organization skills, multitasking abilities, creativity, motivation, and loyalty.

When I’m not working I am usually crafting and puppet making, blogging or writing, watching movies, painting, or hanging out with my family and friends.