Tamer Marshoud
Senior Customer Experience Manager in Dubai, United Arab Emirates
A high-energetic, results-oriented expert with over 16 years of extensive experience in operations and customer service in telecom, internet and e-commerce industries.
I am adept in customer experience (CX), CRM, customer loyalty & retention, customer delight, pre and post sales services, implementing effective plans that cater to efficient customer service operations.
My focus has always been centered on performing process improvement audits, developing and training customer experience teams and driving a culture of innovation, change and growth to optimize customer experience and maximum revenue generation.