Uwem Essiet
Quality Assurance Team lead, Customer Experience Manager, and Project Manager in Lagos, Nigeria
I am a Contact Center Manager with eight years of Customer service professional experience in contributing to business profitability and workplace productivity.
I demonstrates expertise in ensuring quality in an organization which improve staff performance and drive operational effectiveness. Adept at growing customer base by ensuring excellent service delivery to customers as well as the creation of impressive customer experience.
Also have sound knowledge on lean and six sigma approach to eliminate waste, improve work processes and quality in an organization using data analysis.
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