Aaron W. Taylor
Aaron Taylor is a senior level executive with over 15 years of experience in Call Center, Operations and Customer Care management. A former partner at GEINE Technologies, a 250 seat outsourced call center with centers in Los Angeles, New Delhi and Omaha. While at Geine Tech., Aaron's clients included House of Blues, Perot Systems, United Airlines, Stamps.com and many others.
From 2003-2006 Aaron served as Sr. Director of Contact Centers for eHarmony.com where he designed and implemented a world-class, multi-channel Customer Care organization and supported the addition of over 12 million new customers during the same period.
In 2006, Aaron assumed the role of Director of Customer Care at Stamps.com. In this capacity, he led the effort to re-organize the entire contact center structure and launched several highly effective initiatives surrounding, Operations, Technology, Quality & Training, Revenue Enhancement and Customer Satisfaction.
Aaron is currently Vice President of Customer Care for Mylife.com where he is responsible for all customer facing initiatives.
Aaron is a frequent lecturer at various industry events and has contributed articles to industry publications such as Contact Professional Magazine.
As a certified Six Sigma Green Belt, Aaron provides a wide-array of consulting services and has recently worked with companies like, The City of El Monte, GE Capital, Superior Engineering and many others.
Aaron serves on the Southwest Regional Board of Directors for SOCAP (Society of Consumer Affairs Professionals) and is Vice President of Programs for the organization. He also serves on the Board of Trustees for the First United Methodist Church of Glendale.