Aaron W. Taylor
Aaron Taylor is a senior level executive with over 15 years of experience in Call Center, Operations and Customer Care management. A former partner at GEINE Technologies, a 250 seat outsourced call center with centers in Los Angeles, New Delhi and Omaha. While at Geine Tech., Aaron's clients included House of Blues, Perot Systems, United Airlines, Stamps.com and many others.
From 2003-2006 Aaron served as Sr. Director of Contact Centers for eHarmony.com where he designed and implemented a world-class, multi-channel Customer Care organization and supported the addition of over 12 million new customers during the same period.
In 2006, Aaron assumed the role of Director of Customer Care at Stamps.com (NASDAQ:STMP) . In this capacity, he led the effort to re-organize the entire contact center structure and launched several highly effective initiatives surrounding, Operations, Technology, Quality & Training, Revenue Enhancement and Customer Satisfaction.
Aaron also served as Vice President of Customer Care for Mylife.com where he was responsible for all customer facing initiatives. He was with MyLife from 2009-2013.
Mr. Taylor currently is VP of Customer Care for Spokeo.com where is oversees all customer operations, fraud prevention, risk management and is responsible for their B2B/Law Enforcement Divisions.
He is a frequent lecturer at various industry events and has contributed articles to industry publications such as Contact Professional Magazine, CRM Magazine and others.
As a certified Six Sigma Green Belt, Aaron provides a wide-array of consulting services and has recently worked with companies like, The City of El Monte, GE Capital, Superior Engineering, LifeStyle Life, Simplex Supplies and many others.
Aaron serves on the Southwest Regional Board of Directors for SOCAP (Society of Consumer Affairs Professionals) and is Vice President of Programs for the organization.
He also serves as President of the Board of Trustees for the First United Methodist Church of Glendale since 2015 and is a Board Member for the John Wesley Society Memorial Foundation.
Aaron is a resident of Burbank CA, the proud father of two high-school aged boys and enjoys playing Golf, watching and coaching Baseball and listening to the Los Angeles Philharmonic & Master Chorale!