Abdelrahman Khalaf
IT in Egypt
Introduction:
My experience in the IT sector has allowed me to gain many hands-on skills related to this function, such as (technical support, cloud computing, networking, quality assurance, user experience, information security, risk analysis, penetration testing, compliance, database administration, automation, and project management).
My role has been to work closely with the operation teams to support their daily requests in a timely manner and at an appropriate action, and I've been developing a set of skills (verbal and non-verbal communication, active listening, problem-solving, self-management, dependability, teamwork, flexibility, patience, agility, and emotional intelligence).
Certifications:
CCNA ( CISCO Certified Network Associate )
MCSA (Microsoft Certified Solutions Associate )
AZ-900 Certificate " Microsoft Azure Foundations"
AZ-104 " Microsoft Azure Administrator "
Achievements:
Completed +1000 support tickets
Completed +1000 employees' user experience automation
Promoted to an infrastructure specialist
Helped many clients set up their network, cloud services, hardware, and infrastructure as a freelancer
Microsoft Certified