Abdul Mannan

SUMMARY

I am qualified with Masters in computer science. I have overall 10+ years of professional experience with Multinational Organizations in the public and private sectors. Over 6 Years of UAE working Experience as an IT support team lead, I co-ordinate and delegate the responsibilities of the IT team. My role was to provide real-time support to company employees and clients.

In addition, I am a very sociable and easy-going person with sound technical and communication skills that have helped me to become a good team player during my professional career. My analytical and problem-solving skills include my highest level of commitment to the assigned tasks.

• I Provided support for end-users and their computer equipment and applications.
• Experienced in Application Deployment and SaaS implementation.
• Directed a work team taking the responsibilities of putting the PC's hardware parts together "build PCs", setup Operating Systems & other applications, Hardware and Software Troubleshoot, and Peripherals Configuration.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Designed and maintained data systems and databases.
• I have the ability to learn and understand new technology and give training to new employees.
• Providing constant technical support for applications to ensure optimal durability and reliability.
• Coordinate all IT issues and escalations from the client.
• Dispatch technicians for various IT issues/clients.
• Provide first- and second- hardware/software/network troubleshooting via remote support.

SKILLS

Problem Solving, Selenium, Data Analysis, Windows 10, Installation, Network Security, Backup systems, Firewalls and VPNs, Routers, LAN/WAN connectivity, TCP/IP, Communications, General programming skills, Software design, Software debugging, Software documentation, Software testing, Teamwork, SQL Developer, SQL DBA, Oracle, C#, C++, Vb.Net, Shell script, Visual Studio, Git, SVN, HTML4/5, CSS3, Bootstrap, jQuery, PHP, WordPress, OpenCV, REST API, JavaScript / ECMA Script 6, WEB API, npm, GIT, AngularJS, vue.js, XML, JSON, MVC, Linux, Ubuntu 12.04LTS, Microsoft Office, Word, Excel, PowerPoint.

EDUCATION

Master of Computer Science,

National University of Modren Languages, Islamabad