Abhiraj Bhal

I am Abhiraj Singh Bhal, the CEO & Co-founder of Urban Company (formerly UrbanClap)

Urban Company is the largest home services platform in India and UAE, with recent expansion to Australia and Singapore. The platform helps customers book reliable home services – from beauty services to massage therapy, appliance repair to plumbing etc. Since its inception in November 2014, Urban Company has built a network of 30,000+ trained service professionals and served over 5 million customers.

Urban Company’s vision is to empower millions of service professionals across the world to deliver services at home like never seen before.

Prior to joining Urban Company, most professionals, be it plumbers, beauticians, carpenters etc., typically earn INR 10-20k per month, working for a local shop, contractor or as a freelancer. The Urban Company platform enables these professionals to become micro-entrepreneurs by through 5 key interventions –

1. Training and certification: Training programs backed by a Government of India certificate rendered through 100+ classroom training centers

2. Financial services: Opening of bank accounts, access to loans, insurance solutions around life, accidental and health etc.

3. Products & tools procurement: Home delivery of consumables and tools needed for the service delivery such as cosmetics, cleaning supplies etc.

4. Technology led standardization: Standardizing the service - creating SKUs, fixed and transparent pricing, clear service deliverables, defined SOPs, delivery tracking, payment systems, reviews etc., to help remove friction from the service experience

5. Market access & branding: Working as an individual franchisee of Urban Company

This helps service professionals become more organized and multiplies their earnings. Our professionals typically earn INR 30 to 50k per month with no upper ceiling (Many earn > INR 80-100k per month), while compared to INR 10 to 20k per month in their previous lives.