I am the Knowledge Centered Services (KCS) Program Manager at Autodesk, where I specialize in support content and process improvements.

Previously I was the Support Content Strategist in the IBM Center for Support Excellence, as part of the IBM Transformation & Operations organization.

I am a content and social strategist, a social business program manager, a social media strategist, and a content & collaboration leader. Previously working for IBM Watson Internet of Things Support, I managed the @IBMIoTSupport Twitter stream and was the main author of the Notes from IoT Support blog on IBM's developerWorks community.

I am also a whiskies enthusiast and used that passion as co-owner and chief distiller for the now closed Tualatin Valley Distilling; a nano-distillery in Hillsboro, Oregon. We produced American whiskies based on Scotch tradition and recipes, as well as historic revival spirits like Morewood's Usquebaugh and Oberon Absinthe Superieure.

Most everything you would need to know about me can be found (via the icons below) on my personal Twitter stream, Facebook profile, LinkedIn profile, Instagram page, or on my main website at www.WaywardCelt.com