Acenden is a full service, residential first and second charge mortgage servicing specialist, providing quality primary, special servicing, securitisation management and cash bond administration services to clients throughout the uk and Ireland. We have over 400 skilled and highly trained people located within London, High Wycombe (Buckinghamshire) and Dublin. With total lender assets under management in excess of £6.2 billion, we service 75,000 accounts and therefore are expanding to support new clients. Having examined our company, people, processes and performance, Acenden is the highest Fitch rated residential mortgage special servicer in the united kingdom market and the only primary servicer ranked 'Strong' by Standard & Poor's, the highest ranking within the uk market. Acenden is also ranked 'Above Average' by Standard & Poor's as a special servicer of residential mortgages throughout the uk. Acenden grew through the foundations of Capstone Mortgage Services, a captive operation established in 2006. In 2010, the company was launched as a standalone third party mortgage administrator and rebranded as Acenden to represent a different era of ownership, development and growth
What we do
We excel at servicing specialist and higher risk mortgages, cooperating with clients and customers to solve mortgage problems in manners that meet their personal circumstances. Our people are highly trained, knowledgeable and skilled in helping customers get the best possible solutions to their particular situation. We continually invest in our people, technology, infrastructure and analytics, having a focus on efficiency, flexibility and performance and we can meet varying client expectations and changing market conditions. The accuracy and robustness of our data, reporting capability, analytic and predictive tools provides our clients with unique insights into both account and portfolio level performance.