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Owner, managing director, lead consultant and primary trainer at Meteor IT Ltd, in Leeds, UK. Meteor IT helps businesses get more value out of their IT systems, particularly by understanding the capabilities of the software they have.
I work on Microsoft Dynamics CRM 4 and 2011 projects, understanding and mapping processes and customising the application to meet the needs of the business, as well as providing end-user training to use the system.
As a Microsoft Certified Trainer I provide technical training to system administrators and customisers on various related topics. I also write and deliver training courses to teach people how to get the most out of their MS Office applications, such as using Outlook and Exchange as a business productivity and collaboration tool, and teaching advanced modelling, analysis and data visualisation techniques in Excel.
I spend quite a bit of time on the various support forums for Dynamics CRM as well as writing my blog and helping to run the UK CRM User Group.