Consultative Relationships. Customer Care. Customer Technical Supports & Training. Troubleshooting. Desktop & User Support. Support series. Able to transmit technical info to the users of all abilities. Self-provoked to preserve understanding of existing technology. Done full practical and over the telephone troubleshooting on several different systems, platforms, and h/w configurations. High direction towards the customer service. Skilled to manage aid desk requests under a pressure. Skill of help-desk processes like problem rise procedures, problem resolution script and severity stages. Very tolerant. Offers clear and easy explanations and performs closely with the people to build up solutions to its computer difficulties. Utilizing logics and study to recognize strengths and limitations of different methods.