Antonios Gougoulis
Information Technology & Services Professional
A highly self-motivated SAFe® Practice Consultant with more than 20 years of experience in Service Management and TechOps (ITILv3 and ITILv4 focusing on Service Operations and Service Transitions). Strong understanding of technical issues and proficiency in driving problem resolution functions reactively and proactively. In-depth perception of IT management concepts, excellent communication skills, a great team player, very responsive and results oriented.
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Interested in: Service Management positions based on ITIL best practices, to leverage several years of operations experience which included Defining, Designing, Implementing and Continuously Improving ITSM processes/practices. Solution Management positions in IT & Technology Operations (Mainly Platforms and Desktop Virtualization – VDI) to leverage experience from past System Engineering roles, User Support, Team Management, and large-scale working environments.