Information Technology Services Professional - in Vienna, Austria
A highly self-motivated and experienced professional with a Service Management background (ITIL v3 and ITIL v4) focusing on Service Operations and Service Transitions, a technical background on System Operations and an overall experience of more than 15 years. Strong understanding of technical issues and proficiency in driving problem resolution functions reactively and proactively. In depth perception of IT management concepts, excellent communication skills, a great team player, very responsive and results oriented.
Interested in: Service Management positions based on ITIL best practices, in order to leverage 7 years of service operations experience which included Defining, Designing, Implementing and Continuously Improving ITSM processes. Technical Support and/or Solutions Management positions in IT operations (Mainly Platforms and Desktop Virtualization – VDI) to leverage experience from past System Engineering roles, User Support, Team Management and large-scale working environments.