Ahmad Faoji

QUALIFICATION PROFILE
A results-driven professional with over 9 years of experience in customer relations and corporate support. Specializing in customer experience optimization, database management, and transaction monitoring, I excel in process improvements and cross-functional leadership. I am recognized for effective communication, collaboration, and innovative solutions that enhance client satisfaction and ensure SLA compliance.

WORK EXPERIENCE

PT Bank Mandiri Tbk – Helpdesk Corporate Relation
2018 – 2024

• Led a customer service team for corporate accounts, managing inquiries to ensure high satisfaction.
• Maintained customer databases, ensuring data integrity.
• Developed a tiered service level system, increasing customer retention by 15%.
• Analyzed credit card transactions, identifying trends and suspicious activities.
• Generated monthly reports to support strategic decisions and enhance service delivery.

Achievements:

• Best Employee in Corporate Helpdesk (2023–2024).
• Represented Corporate Helpdesk in client management competency tests.

PT Bank Mandiri Tbk – Mandiri Call Service 14000
2014 – 2018

• Administered customer requests, including personal data updates and credit card management.

Achievements:

• Best Team Mandiri Call 14000 (2015).

ORGANIZATION EXPERIENCE

• General Chair, BKPRMI North Jakarta (2019-2023): Led strategic initiatives and enhanced public relations.
• Secretary, Aisyah Humaira Tarbina Foundation (2021-2024): Oversaw administrative functions and documentation.
• Commander, Mosque Brigade, BKPRMI North Jakarta (2015-2019): Directed community outreach initiatives.

CORE SKILLS

• Customer Service Management, Database Management, Risk Administration, Analytical Thinking, Communication & Negotiation.
• Proficient in Microsoft Office Suite and Google Workspace.

CERTIFICATIONS

• Certified Public Speaking (No:16/MAI/CPS-L/10/2024)
• Certified HypnoLeadership (No:17/MAI/CHL-XVI/10/2024)
• Certified Hypno Public Speaking (A2216/RSI/HPS26/X/2024)

EDUCATION
Bachelor’s Degree in Islamic Studies, Islamic Religious High School Shalahuddin Al-Ayyubi, Jakarta. GPA: 3.03/4.00

LANGUAGE SKILLS

• English
• Arabic