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Ahmed Emad

IT Technical Support Engineer in the United Arab Emirates

SUMMARY

For 6 years I gained an extensive experience in IT Service Management/Help Desk Specialist/ Networking/Web Hosting and E-mail Services/Customer Service/Copmuter Sales. I have taken over several tasks as an IT Manager, Network Administrator, E-mails & Office Management/Business Support and Document Controller. I have a great experience in computer repair whether Hardware or Software and I have many skills that qualify me to work in the field of computer and information technology.
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EXPERIENCE

Network Technician

• Strong Command over Windows Domain Administration.

• Set up new users in Microsoft Windows Active Directory

• Installing, managing and maintaining Active Directory environment.

• Domain Controller and Remote Desktop and Network Users Configuration.

• Installing Mikrotik server and merging internet lines with router board or without it.

• Good working knowledge of network (LAN and WAN).

• Installation Router & Switches & Access Points Configuration.

• Experience in maintenance, installation and troubleshooting of network system and good knowledge in Wi-Fi and cables.

• Web hosting & e-mail services control panel administration.

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IT Technical Support

• Installing and troubleshooting operating system (Win XP, Win 7, Win 8.1, Win 10).

• Monitor and maintain computer systems and networks.

• Good knowledge in printer hardware and troubleshooting.

• Provide support, including procedural, documentation

• Follow diagrams and written instructions to repair a fault or set up a system.

• Run network applications to support systems and users.

• Prioritize and manage several open cases at one time.

• Install and test desktop software applications and internet browsers.

• Test computers to ensure proper functioning of computer systems.

• Upgrade of operating systems and applications such as Windows, Office and other Client (Customer) applications.

• Upgrade of PC components such as increase of memory or hard disk size.

• Manage, maintain, troubleshoot and support desktop hardware (including PCs, laptops, printers, Scanners) and standard desktop applications (including Microsoft office applications, anti-virus) and backup systems.

• Experience in the VMware Workstation and Virtualization Servers.

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• CCTV Camera Technician

• Installation & Management of CCTV, Extension Cables.

• Support users of CCTV system.

• Establish working relationships with vendors and contractors pertaining to CCTV systems.

  • Education
    • Computer Information Systems
    • Nile Academy For Science