Ahmed Emad

IT Technical Support Engineer in the United Arab Emirates


I More than 6 years' experience in the field of computer and IT and Customer Service. I am an experienced and old hand at computer as I found my store for sales and computer repair whether Hardware or Software, I have a great experience in the installation of networks for more than 4 years, and i have many skills that qualify me to work in the field of computer and information technology and Customer Service.


• Network Engineer
- Network installations

I have a great experience in Network Installation , I was managing Internet Network a Company For more than 5 years, and I keep networks and servers systems and security information for this company to be in good condition , identify network problems and provide solutions and I had my tools to repair or installation of networks in any place.

- Experience in Mikrotik Server.
- Knowledge in Network Connections (LAN/WAN).
- Good knowledge in Microsoft Windows Server 2012.
- Experience in the installation Router & Switches Configuration.

• Store Manager
- Computer Store

I had a store for computer services for more than 6 years, I was selling computers and repair Computers " Hardware and Software" , and Test and repair malfunctioning equipment, and I deal with private servers to install Windows , starting to put their settings and solving their problems
• I developed my Store and added the service of installation of the networks to connect

- I have Experience in Customer Service.
- I have Experience in Computer Sales.
- I have Experience in Computer Maintenance Software and Hardware.


• CCTV Camera Technician

- installation & Management Cables and Connection Security Cameras.



• Data Entry.
• Experience in the VMware Workstation.
• Extensive knowledge of Microsoft Windows XP,7,8.1,10 operating systems.
• Expertise in Windows imaging and cloning software and Antivirus.
• Knowledge in installation and maintenance of computer hardware and network.
• Providing Customer Support for laptop, desktop.
• Excellent Customer Service Skills, including verbal and written communication skills.
• Able to comprehend proper IT solutions for company requirements.
• Ability to absorb new technical knowledge quickly " a quick learner "
• Microsoft Office 2016 (Excel, Word, PowerPoint).
• Experience in Remote Desktop Software, Email applications, Desktops, Laptops, Servers, Switches, Firewalls, Routers, Access Points, Storage, Backup.

  • Education
    • Computer Information Systems
    • Nile Academy For Science