Birmingham, England, United Kingdom
You have reached the about.me page for Air21, a leading dialler company who have forged a reputation for innovative ideas on how to improve efficiency for businesses’ call and contact centres.
Air21’s innovative predictive dialler system has been installed by companies in over 20 countries worldwide since its arrival on the market in 2010. The aim is for Air21 to look after and simplify telecommunications to allow businesses to focus on other areas. The company has built in flexibilities to the system to tailor technology and ease set-up time and costs. By utilising cloud computing Air21 ensure any business that chooses to install the predictive dialler system does not need any on-site infrastructure. Once in place, the system helps maximise efficiency within the business, minimising wastage by using a statistical algorithm to match vacant agents with calling customers. As a bonus, the system identifies the best time to call certain numbers, which again reduces time wasted as it gives agents the best chance possible of getting in touch with customers.
The predictive dialler was updated in 2013, and the creative and innovative nature of the Air21 brand means that they are always looking for technological advancements which could further enhance the product.
Air21 make customer care their highest priority. They listen very carefully to clients in advance of implementing a bespoke system, as they recognise that their systems and advice will differ in accordance with the type and size of business they are working with, as Air21 know there is no ‘off the shelf’ solution to suit all businesses in the modern era. Their customer care extends to a 24/7, 365 days a year support team, who are happy to assist with any queries either online or over the phone.
Air21 have recently received acclaim and prizes at the European Call Centre awards. The company won the Support Team of the Year award in 2013 and followed that up by reaching the final again in the following year.
Contact Air21 to discover the many ways your company could benefit from their unique range of technology solutions.