Alan Harnett

Hello, I’m Alan. I’m a Customer Success Manager living in San Francisco, CA.

I'm a high-achieving customer success manager, dynamic operations manager, and brand evangelist with in-the-trenches marketing, merchandising, and project management experience. MBA in Marketing and longstanding connection to the tech and CPG industries.

- Client Centric: Career-length success partnering with clients at nationally and globally recognized Tech, Healthcare, CPG, Manufacturing, Retail, and Restaurant brands as a quota-busting customer success manager, partner manager, account executive, and operations manager.
- Team Leadership: Experience hiring, training, and managing 90+ staff with a slant towards product branding and customer experience. Effective collaborator with regional directors, VPs, and CEO's.
- International Focus: Hands-on experience engaging customers from all over the world; graduate emphasis on global marketing, branding, and business strategy; travel in Europe, Central America, Asia, and North America.
- Tech-Savvy: Proficient with Asana, Zendesk, Google platform, MS Office (Word, Excel-Advanced, PowerPoint), Slack, Metabase, and Salesforce.

My clients appreciate my fast and thorough communication style, my expertise in adding value through new programs, and my strength in problem solving. What clients need during this difficult time is a partner like myself who knows what they’re going through, who can offer relevant and creative solutions, and help improve their lives.

I enjoy new experiences and taking on challenges. Personally, this is a commitment to travel and experience new cultures. Professionally, this means a continued focus on learning new skills, advancing my education, developing new tools, and finding ways to take on new responsibilities.

If you want to talk about how I can contribute to your company or share a cup of amazing coffee to further discuss my personal brand, please click the link above.