Albert Michael

Alexandria, Alexandria, Egypt

Remarkable experience in Hotel Reservations and Call Center with over a decade of experience in Middle East, GCC and Eastern Europe. Solid background in driving Revenue, Team with strong emphasis in selling, up-selling and cross-selling. Consistently exceed guests’ expectations and handling complaints. Experienced in handling large amount of data and Analysis. Skilled in developing and implementing standardized systems, policies, procedures and strategic planning. Knowledge of how to drive a team to reach short, mid and long term goals.