Customer Satisfaction Advocate in Puerto Rico
I am passionate about service quality. I believe that “good enough” doesn’t cut it.
Years ago I learned that if you deliver just what a customer requests, you won’t get complaints. You can get by.
However, if what you want is happy customers and repeat business, you need to go the extra mile, engage your customer, and offer outstanding service.
For the last fifteen years I have been helping customers all throughout North and South America and the Caribbean improve their service processes, and implement automated systems for greater efficiency and outstanding customer satisfaction.
I am an ITIL certified, bilingual (English-Spanish) expert ITSM and customer satisfaction consultant, available to assist you on/site or remotely anywhere in the Americas and the Caribbean.
If you’re in the business of delivering services, ask me about help and service desk, customer service, optimization processes, Best Practices and IT management.
Visit my website to learn more about how I can help you optimize your service resources.