With over 7 years in SaaS Software Technical Support and 12+ years in Customer Service, I specialize in enhancing collaboration between Technical Support, Product, and Engineering teams.

My focus is on streamlining operations and resolving partner issues efficiently. I excel in developing knowledge bases, aligning support strategies with product initiatives, and fostering strong partnerships.

I hold a bachelor’s degree in Software and Information Systems with a minor in Graphic Design. My mission is to deliver exceptional customer service and ensure the reliability and performance of AvidXchange’s software solutions. Leveraging my background in hospitality and IT, I understand and address client needs and challenges, contributing to continuous improvement and innovation through actionable insights and recommendations.

You can click the button above to visit my LinkedIn. Please feel free to reach out if you have any questions or would like to know more!