Alexis De Jesus

Hello, I'm Alexis. I'm a customer service and operations professional with 10+ years of experience across B2B, DTC, and e-commerce brands. Whether I'm leading a team or handling tickets directly, I bring the same attention to process and results.

At Watch Rapport, I identified an inefficient pay-per-use calling plan costing the company $3,000/month, researched alternatives, and switched us to a plan that brought it down to $240/month with no drop in service quality. I've also handled 70+ tickets a day across email, chat, and social channels while keeping responses accurate and on-brand.

I specialize in high-volume ticket handling, order and returns processing, SOP creation, and team coaching — and I'm comfortable stepping into either an individual contributor or leadership role depending on what a team needs.