My work is concentrated on the technologies used by retail and corporate banking institutions in EMEA, with a particular focus on multichannel interaction (including mobile devices, social media, and video), core systems transformation, BI and analytics, payments and application architecture strategies.
My career thus far has combined IT research, analysis, and consultancy with senior roles held in end-user organizations in the financial services and telco sectors, I have authored numerous reports and white papers on subjects such as the impact of mobility on retail banking; the reemergence and relevance of mobile commerce; the shift towards social CRM and the effect on banking; and the evolution of core systems. In addition to producing published research, I enjoy delivering lively presentations and keynote conference speeches, chairing industry panels and roundtables, and running workshops for both financial institutions and technology vendors on a range of different subjects.
Before joining IDC, I spent four years as a principal analyst within Ovum's Financial Services Technology practice. Prior to this I worked as a senior manager in Lloyds TSB's Business Delivery team, and was closely involved in major modernisation programmes for the core and online banking systems. Between September 2000 and December 2004, I was an integral member of Ovum's consulting group, working on client-specific projects for enterprise end users, technology vendors, service providers, and public sector bodies, as well as contributing to several of Ovum’s analyst advisory services. I joined Ovum from Vodafone, where I served in a variety of roles between 1995 and 2000.
Outside of work I enjoy running and cycling.