Alicia Freites

Researcher, Customer Experience, and Online Community in Toronto, Ontario, Canada

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Between art and science lies analytics.

Seeing challenges as opportunities is fundamental in solving business problems. As a consultant, entrepreneur and seasoned market researcher with over six years of experience and a reputation for success, I have the experience and knowledge to tackle any situation and find the best solution.

Resourceful Community Manager proficient at collaborating with multiple stakeholders to determine audience interest and develop strategic go-to-market communication plans that align with the company's business priorities and initiatives. Skilled at analyzing market trends and customer needs to develop highly-effective and targeted marketing campaigns.

Link quantitative research results and net promoter score with business performance.

Provide recommendations for business process improvement for all areas of customer experience.

Areas of interest: Woman in tech, marketing, sales, market research and Analytic, all areas of customer experience.

  • Work
    • Blueprint Systems
  • Education
    • Relationship Marketing and International Studies