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Alicia Freites

Customer Experience, Change Management, and Marketing in Toronto, Ontario, Canada

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Between art and science lies analytics.

Seeing challenges as opportunities is fundamental in solving business problems. I have the experience and knowledge to tackle any situation and find the best solution. I am skilled at analyzing market trends, and customer needs to develop highly-effective and targeted marketing campaigns. Link quantitative research results and net promoter score with business performance.

As a person I believe that work satisfaction is linked to autonomy, developing a skill set to be good at what you do, being affiliative with others, having a sense of connection to your community rather than a higher income.

My areas of interest are "woman in tech," marketing, sales, change management, market research and analytics, all areas of customer experience.

  • Work
    • Blueprint Systems
  • Education
    • Relationship Marketing and International Studies