Alicia Freites
Customer Experience, analytics, and digital in Toronto, Ontario, Canada
A customer advocate, you want around when the pressure is on—a strategist with insatiable intellectual curiosity who works best on tight deadlines and focus that guarantees success. My focus is on designing and executing the overall CX strategy as an integral part of the overall customer strategy; as a Data Analyst with newly-acquired skills, I provide the methodology that organizations need to listen to customers and integrate the knowledge organization innovation engine.
My interests range from technology to education. I am also interested in reading, meditation, and customer experience.
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