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An experienced Service Delivery Team Lead with seven years of planning, design, development and IT Consultancy experience and a demonstrated track record of service and solutions delivery in multinational business environments. Adept in using structured methodologies such as ITIL, Agile and PRINCE2 to bring about flawless business transformations. Excellent ability to refine processes to achieve increased productivity, and highly focused on customer satisfaction through delivery.
Specialities: Analysis & Design, Project Management, IT Consultancy, System Architect, IT service delivery management, IT Service Operations, UI/UX, Search Engine Optimization, IT strategy, Problem and Incident management, ITIL, Business relationship management, Team building and management, creative design and concepts (Adobe Suite)