Allan Wah

Several years of experience in client servicing and account management, mainly for SaaS companies which provides mobile engagement and email marketing solutions that help businesses drive user engagement, retention and conversion. For the past few years, I have been working on key/strategic accounts in APAC region; logos like Grab, Singapore Airlines, ofo Bike, French Connection, Wego, OVO, TMON, and many more. My current book of business is valued at around USD $7M ARR.

I am currently at Leanplum working as a Senior Customer Success Manager for APAC. I started in June 2017 and was fortunate to be the first employee in this region. I have seen a lot of growth in the business in this region, and today we have grew to a 10 people team. My core responsibilities in Leanplum is to support the customers in this region, ensure customer satisfaction and maintain a high retention and renewal rate. I achieve these goals by focusing my time on client onboarding, training, troubleshooting, establishing new use cases, perform business reviews (QBR), introducing best practices and upselling (expansion). When it comes to upselling, my preference is to take a consultative and data-driven approach to start a narrative with client, set business goals, then put together a strategy that is geared towards achieving them.