Alvina Shotwell


Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company's reputation.

Team Orientated¨ Communications Skills (listening, verbal, written)¨ Ability to Self-Manage and to Self-Motivate¨Computer/Technical¨Problem-Solving/Reasoning/Creativity¨Literacy Dependability/Reliability/Responsibility

Work Experience

Albertsons - Heathrow, Florida January 2005-June 2005

Grocery Cashier:

Issue trading stamps, and redeem food stamps and coupons¨ Request information or assistance using paging systems.¨Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. ¨Offer customers carry-out service at the completion of transactions.

Convergys - Heathrow, Florida June 2005-August 2006

Customer Service Representative:

Answer phones and respond to customer requests¨Provide customers with product and service information¨Identify, research, and resolve customer issues using the computer system¨Complete call logs and reports¨Research billing issues¨Research misapplied payments¨Recognize, document and alert the supervisor of trends in customer calls¨Recommend process improvements

BJ's – Sanford, Florida May 2010- Current

Member Services Representative:

Receive payment by cash, check, credit cards, vouchers, EBT or debits¨ Issue receipts, refunds, credits, or change due to customers ¨Count Money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change

¨Resolve customer complaints.


University of Central Florida- Orlando, Florida Major: Business Admin Current

Seminole State College - Sanford, Florida Associates Degree December 2011

Lake Mary High School - Lake Mary, Florida Diploma May 2006