Customer care representative position where my customer relations experience can be fully utilized to improve customer satisfaction and enhance the company's reputation.
Team Orientated¨ Communications Skills (listening, verbal, written)¨ Ability to Self-Manage and to Self-Motivate¨Computer/Technical¨Problem-Solving/Reasoning/Creativity¨Literacy Dependability/Reliability/Responsibility
Albertsons - Heathrow, Florida January 2005-June 2005
Issue trading stamps, and redeem food stamps and coupons¨ Request information or assistance using paging systems.¨Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. ¨Offer customers carry-out service at the completion of transactions.
Convergys - Heathrow, Florida June 2005-August 2006
Customer Service Representative:
Answer phones and respond to customer requests¨Provide customers with product and service information¨Identify, research, and resolve customer issues using the computer system¨Complete call logs and reports¨Research billing issues¨Research misapplied payments¨Recognize, document and alert the supervisor of trends in customer calls¨Recommend process improvements
BJ's – Sanford, Florida May 2010- Current
Member Services Representative:
Receive payment by cash, check, credit cards, vouchers, EBT or debits¨ Issue receipts, refunds, credits, or change due to customers ¨Count Money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
¨Resolve customer complaints.
University of Central Florida- Orlando, Florida Major: Business Admin Current
Seminole State College - Sanford, Florida Associates Degree December 2011
Lake Mary High School - Lake Mary, Florida Diploma May 2006