Amanullah Arshad

Hi, I'm Amanullah from Pakistan.

I am a project manager, business consultant, and professional customer service assistant. I have over 5 years of professional work experience in the Customer Service industry. So, Customer Service is one of my strong suits. I have an awesome experience and good knowledge of multiple e-commerce CMR's like (Zendesk, Shopify, Zoho, Dropified, HubSpot, E-Desk, Live Chat, Ship station, Tawk.to, Gorgias and many more.

Services offered:
- Will maintain swift responses to customers through email and/or chat.
- Will assist customers with their items purchased through an eCommerce website.
- Will deliver a class apart from customer experience as measured by performance objectives and maintain the core values of my valued clients
- Maintain a level of service through dealing with customers in a friendly, efficient, and attentive manners.
- Provide alternatives to products/items, which are not available on the e-commerce website.- Will follow standard processes and procedures when it comes to providing resolutions.
- Able to deal with objections and handle customer pushbacks.
- Creating/Modifying customer orders (Shopify, AliExpress)
- Shopify Order Tracking & follow up with customers.
- Order issues (Updating Shipping address, discounts issues, Refund, Returns, replacements, issue Gift cards) [According to company's policy]
- Follow up with customers and vendors.
- Management of Social media
- Respond to Banker's inquiries/Dispute threats.
- Technical/Non Technical Support services via email
- Make the daily reports and send them to you.
- Subscription management and billing support services

Benefits:
You can reduce your current operating expenses by outsourcing Email/Live chat without compromising on quality or timeliness.
- Increase registrations/Customers
- Eliminate email backlogs in a matter of days (hours, in some cases!)
- Reduce first response times
- Increase Customer Satisfaction Scores
- Boost customer retention, loyalty, and trust
- Generate more revenue.
- Turn visitors into potential customers
- Enhance Brand Reputation

Mission:
I firmly believe in delivering quality services to all my valued clients!

With the combination of skills, expertise, passion, and belief that I am the right choice of what you are looking for. For details, please check out: ☞ Amanullah's official profile:

Let's connect!
ᴀᴍᴀɴᴜʟʟᴀʜ ᴀʀsʜᴀᴅ