AMIT ARORA

 A skilled professional with nearly 8 years of enriched expertise in Sales & Business Development, Key Account Management, Operations and Team Management.  Associated with Info Edge, NOIDA (Naukri.com) as Assistant Manager.  Expertise in handling sales and business development activities & establishing healthy & prolonged business relations with clients.  Proficient in planning sales promotional incentive schemes and achieving targets.  Adept in leading dedicated teams for running successful business operations and experience of developing procedures and service standards for business excellence.  An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. CORE COMPETENCIES________________________________________ Sales & Business Development:  Managing sales operations, ensuring accomplishment of set business targets, meeting the ever-increasing competition from other market giants.  Mapping client’s requirements & providing best products to suit their requirements backed up by prompt pre and after sales service.  Building and maintaining healthy business relations with major corporate & institutional clients, ensuring maximum customer satisfaction in a demonstrative manner.  Providing direction, motivation & training to the field sales team for ensuring optimum performance for all operational sales related issues. Operations:  Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.  Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes.  Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices.  Managing service operations for rendering and achieving quality services; providing customer support by answering queries & resolving their issues, ensuring minimum TAT.  Yielding clarification up to satisfaction against queries of customers including complaints and payment disputes. Mobile: 09999080043~ E-Mail: amitarora.aks@rediffmail.com