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A skilled professional with nearly 8 years of enriched expertise in Sales & Business Development, Key Account Management, Operations and Team Management. Associated with Info Edge, NOIDA (Naukri.com) as Assistant Manager. Expertise in handling sales and business development activities & establishing healthy & prolonged business relations with clients. Proficient in planning sales promotional incentive schemes and achieving targets. Adept in leading dedicated teams for running successful business operations and experience of developing procedures and service standards for business excellence. An effective communicator with excellent relationship building & interpersonal skills. Strong analytical, problem solving & organizational abilities. CORE COMPETENCIES________________________________________ Sales & Business Development: Managing sales operations, ensuring accomplishment of set business targets, meeting the ever-increasing competition from other market giants. Mapping client’s requirements & providing best products to suit their requirements backed up by prompt pre and after sales service. Building and maintaining healthy business relations with major corporate & institutional clients, ensuring maximum customer satisfaction in a demonstrative manner. Providing direction, motivation & training to the field sales team for ensuring optimum performance for all operational sales related issues. Operations: Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level. Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while adhering to the SLAs and work processes. Assessing the customer feedback, evaluating areas of improvements & providing critical feedback to the associates on improvements and achieving higher customer satisfaction matrices. Managing service operations for rendering and achieving quality services; providing customer support by answering queries & resolving their issues, ensuring minimum TAT. Yielding clarification up to satisfaction against queries of customers including complaints and payment disputes. Mobile: 09999080043~ E-Mail: email@example.com