Jorge Andres Truffa Giachet
Customer Success Analyst in Milano
📍 𝐀𝐝𝐚𝐩𝐭𝐚𝐛𝐢𝐥𝐢𝐭𝐲 𝐚𝐧𝐝 𝐚𝐧 𝐚𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐚𝐥 𝐦𝐢𝐧𝐝𝐬𝐞𝐭 define my way of working.
➣ Driven by a fascination with social dynamics and the diverse forms of human interaction, I pursued a Master's degree in Marketing. During this time, I discovered that a comprehensive approach to strategy is built on data-driven insights too.
📊 I currently apply this knowledge at Jobrapido as a 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐮𝐜𝐜𝐞𝐬𝐬 & 𝐑𝐞𝐯𝐞𝐧𝐮𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐭, where I combine creativity and data to:
- Optimize product performance by analyzing KPIs and building insightful dashboards
- Drive strategic decision-making through actionable, data-driven insights, ensuring business goals align with customer needs.
- Enhance client value and retention, proactively collaborating with Sales, Delivery, and Product teams to maximize new business success and long-term growth.
This role has allowed me to refine my skills in data analysis, problem-solving, and cross-functional teamwork, while developing a customer-focused approach to operational excellence,
🎯 Data-driven strategies are my primary area of interest, focusing on improving processes, increasing ROI, and delivering both short-term and long-term benefits to clients and companies. I aspire to excel in a role that incorporates these approaches.