I was the first ever Canadian Boy Scout in Hong Kong. : )
Senior technical writer at SAP Canada. 30 years of experience developing user documentation for software and hardware products.
Passionate about user-centred design and design thinking. Was doing UX design and usability testing before it became "the thing."
10 years of experience documenting SR&ED projects for Revenue Canada submissions.
Music freak, coffee aficionado, photographer, avid reader, and news junkie.