Angelika Cortez

I am a dedicated customer service leader based in San Antonio, Texas, with five years of experience at Waste Connections and a strong track record of growth, resilience, and service excellence. I began my journey as a customer service representative and advanced into account management before being promoted to Customer Service Manager in December. Today, I lead a team of six representatives across two districts, overseeing up to 500 calls and 800 emails daily while supporting customers with service requests, billing needs, and pricing guidance. I’m passionate about building efficient processes, strengthening communication, and creating a supportive environment where teams can thrive.

As a mother of five and grandmother of eighteen, I bring patience, empathy, and adaptability into every aspect of my leadership. My family keeps me grounded and reminds me of the importance of compassion and connection. After losing my father last year, I transitioned from working at home to an in‑office leadership role—an experience that pushed me to grow personally and professionally. I’m proud of the progress I’ve made and continue to embrace new challenges with openness and determination.

In my current role, I’m focused on developing clear communication strategies, improving training structures, and fostering a positive team culture. I believe in leading with trust, fairness, and accountability—not fear or micromanagement. I’m committed to continuous learning and excited to strengthen my communication skills as I continue to grow as a leader. I welcome opportunities to connect with others who are passionate about leadership, customer service, and professional development.