Anjuum Khanna

Hi! My name is Anjuum Khanna and I reside in Noida, India. I am the current Principal Consultant - Head Sales, Solutions and Business Strategy at Cogent EServices with a keen interest in Quality Management & Process Improvement and Operations. I have grown since my advent in the industry and have established myself as an expert in strategizing and service excellence, working across diverse industry verticals like BPO, BPMS, E-Commerce across Banking & Financial Services, Telecom, D2H and Travel. A Black Belt Certification in Six Sigma & Lean and cross-functional exposure, some of my skills include re-engineering processes and establishing leaner & agile frameworks, establishing a compliant system and saving costs for the company. With more than 18 years of experience, I write articles to share my knowledge with those interested in global operations, automation initiatives and change management.

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