Head of Public Services, Collaborate in London, United Kingdom
I joined Collaborate in January 2016 to develop our practice on citizen-focused services, helping public bodies square the challenge of radically reducing resources with services that value the insights and capacity, as well as the needs, of citizens.
With a background in policy and practice in central and local government, I spent the last 4 years as Head of Policy for the London Borough of Lambeth, where I helped lead strategy and innovation focused shifting Lambeth’s operating model towards new models of collaborative public services as the first ‘Cooperative Council’. I therefore understand the scale of the challenge facing public services, the need to re-think traditional ways of working and the cultural barriers to new thinking and practice in public services. (More about that here: http://www.civicworkshop.city/blog/2015/3/2/civic-radio-episode-04-anna-randle).
Through my work at Lambeth I have helped design and implement new collaborative and outcome-based commissioning models and the wider system and culture change required to support new ways of working. I have designed and prototyped new approaches to community-based commissioning and neighbourhood ‘platform’ models to support community activity, with a view to building community resilience (www.http://www.theopenworks.org).
Projects with Collaborate for 2016 include an exploration of the infrastructure required to underpin system vision and behaviours in Coventry (the second stage of Collaborate's 'Behaving Like a System' (http://collaboratei.com/2015/11/behaving-like-a-system-3/); building new approaches to understanding and shaping demand for public services in boroughs including Lewisham and Brent; and helping Oldham develop a new 5 year Cooperative strategy and host an 'Art of the Possible' festival in September.
In previous lives I have been a SpAd to the Rt Hon Ruth Kelly at the Dept for Communities and Local Government and Dept for Transport; led work on local public service reform at NLGN and the RSA; and worked on the Lyons Inquiry based at HM Treasury.
I have written several reports and articles about the future of public services and local government, including ‘Managing Demand: Towards Future Public Services’ for the RSA/Collaborate in 2014, and ‘Towards a Social Value Framework’, published by Collaborate in 2013.