Customer Service is not a "cost of doing business", it is a way to differentiate yourself from the competition. With over 15 years experience in Customer Service management & leadership, I love blowing away my customers with fantastic service. The kind of service that makes them come back again and again – and bring their friends.
I build extraordinary teams who share my passion for delivering fantastic service. As Chief Cat Herder, I do what it takes to get the team rolling and keep it rolling.
I live in a Social Media world – listening, engaging, interacting, contributing. I am passionate about Social Customer Service!