Antoinette (Anna) Armstrong

Web Developer, Personal Finance Expert, and Call Center Customer Service Rep. in Missouri

Antoinette (Anna) Armstrong

Web Developer, Personal Finance Expert, and Call Center Customer Service Rep. in Missouri

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Antoinette is a wonderful addition to any company willing to allow her to shine. With her strong passion for people, most of her work experience has been in providing exceptional customer service.

In December 2011, she accepted the role of a Seasonal Appointment setter for the tax preparation company we all know as H & R Block, where she used her customer service skills to provide customers with detailed information about company products and services. She also set appointments for tax preparation.

In August 2012, her talents bloomed like a flower as she dominated the role of a call qualifier for the collections department for Tuscan services. How well did she do? She exceeded the minimum 300 call quota, making 400-600 inbound/outbound calls per day motivating customers to make payment arrangements on outstanding balance, notating accounts and transfer calls to proper destination. She was so good that she started catching the attention of her fellow co-workers as they asked for tips to perform better at work.

Antoinette wanted to do more for customers, so she moved on to become a seasonal Case Specialist for SelectQuote Senior Insurance Services in August 2013. At this moment, tragedy struck. The day before she was to start her first day at SelectQuote, her mother passed away. Antoinette went to work on her first day and explained that she really wanted to work for the company but she had suffered a loss. Her supervisor told her to go home and that the position would be waiting for her when she was ready.

A week later, Antoinette went to her supervisor and said that she was ready to work. Two months went by and she could not continue with the company due to depression from her mother’s death. She quit the company and took a year off to mourn her loss. She went back to work for and landed a position with Weight Watchers. She could not finish her training with the company due to her son being rushed to the hospital for injuries from being bullied. She knew that she had to be home to take care of her son, but also needed money to pay the bills.

Antoinette is an expert in personal finance, helping people increase their monthly income and also provides freelance services including web development, resume writing and more. Her most recent accomplishments include teaching herself personal and professional branding skills such as building websites, sales pages and blogs, copy writing and more. Connect with Antoinette today!

  • Work
    • www.AntoinetteArmstrong.com
  • Education
    • North Central High School