Usability Engineering

• Qualitative research (focus-group workshops, interviews, secundary analysis)
• Business analysis and requirements specification (user-needs, functional specifications)
• Persona development
• Heuristic analysis (cognitive walkthroughts)
• Usability-Tests (think-aloud-testing)
• User acceptance-testing

Concept Development

• User-journey definition
• Use-case modeling
• Definition information architecture
• Wireframing (PC, Mobile, App)
• Interaction design