Arthur Silva

Brazil, São Paulo

Experience in IT for 12 years and currently in the role of Sr. Control Process with focus on IT Governance and Service Management - ITIL. Additional experience in other functions such as Business Specialist, PMO SAP, Technical Support for Windows, Database and System Development;

● Reviewing and evaluating KPI about ITSM metrics monthly;

● Coordinate meetings discussing specific business projects with different stakeholders about System Improvements; Infrastructure, Database and Telecommunications;

● Project Management for optimization and mapping process improvements and applications and infrastructure;

● Excellent skills in analysis of root causes of incidents and problems related to infrastructure and systems;

● Creating documents about IT Process - Focus ITIL and Cobit.

●Control and schedule vacation of consultants;

●Forecasting and planning budget ;

●Coach of the team providing expertise and dissemination activities of ongoing;

● Management and control supply contracts for IT Service Management

● Coach with internal and external stakeholders about IT Service Management;

● Experience in coordinating the implementation of ERP / CRM and intranet portals;

● Excellent skills in quality management, using practices applicable for business customer, Focusing on ITIL Processes, Six Sigma, and Project Management;

Specialties: MBA on Strategic Business Management - FGV Brazil.

- Certified in Project Management Professional - PMP®
- Certified in IT ISO/IEC 27002 Information Security;
- Certified in IT Service Management : ISO/IEC 20000;
- Certified in IT Service Management : ITIL ;
- Certified Microsoft : MCP;