Ashley Watson

I have 15+ years of success in leading major initiatives in driving successful change on the executive level. I am a change Management Leader with extensive, customer-centric experience in driving Operations best practices, standardization implementation & compliance. Enterprise-wide expertise includes cross-department collaboration with all levels. Years of working closely with Senior Level Executives, leading enterprise wide initiatives. Project management methodology development, continuous process improvement, metrics and reporting definition and tracking, and identification of areas of opportunity. A people leader who delivers strategy and enhances employee skills while improving the customer experience.

• Change Management
• Tool analysis & SLA Compliance
• Continuous operational & process improvement
• Defect prevention(QA) & identification (QC)
• Program/Project Management Methodologies
• Identifying areas of opportunities & solutions
• Defining best practices and standards
• Cross-Functional Team Leadership
• IT Deployment and Implementation
• Managing teams remotely, enterprise wide
• Metrics and reporting definition and tracking
• People leadership and development
• Advanced communication/people skills
• Vendor Relationship/Client Management
• Resource allocation
• Order Flow Testing
• Conflict, Mediation and Resolution
• Reduction of Call Drivers
• Connecting with the Customer
• Root Cause Analysis