Research Director, Customer Experience leader, and Husband in Chicago, Illinois
I’m Augie Ray, a Research Director at Gartner covering Customer Experience (CX). I advise leaders of Fortune 500 firms on the discipline of CX, from the reasons why CX is vital for their brands to the metrics used to evaluate CX to the tools and processes in the CX toolkit.
Previously, I was the Director of Customer Experience Action at American Express, Executive Director of Social Business at USAA, Senior Analyst covering social media at Forrester, and the Managing Director of Experiential Marketing at a growing midwest agency.
For over a decade, I have maintained a blog dedicated to customer experience, innovation, marketing and social media. The blog has earned roughly 2 million visitors to date.
I've been quoted in national media on topics of marketing, CX and social business. This includes media sites such as CIO, Forbes, the LA Times, Wall Street Journey, Ad Age, Financial Times, CNBC, and the New York Times.
I'm an experienced presenter, having provided engaging and highly-rated keynotes and presentations at events such as the Gartner Marketing Conference, SXSW Interactive, the PR + Social Media Summit, Responsys Interact, ExactTarget Connections, and the BDI Wealth Management & Social Media Conference.
If you have any interesting in what creates strong brands with resilient relationships that create lasting loyalty and scalable word of mouth, I hope you'll connect with me in one of my social channels.
I've been married to a wonderful and patient woman for over 33 years. Together, we owned and operated a pet boutique and successful online e-commerce business. We're from Milwaukee and have lived in San Francisco, San Antonio, New York (Jersey City) and now Chicago.