Bala Subramanian
Architect and Project Manager in Bengaluru, India
Hi, I’m Bala, a Salesforce expert by profession and an entrepreneur from heart.
Highly motivated with over 15 years of experience providing Customer Relationship Management (CRM), Field Service Management (FSM), and Customer Analytics solutions to clients in the Financial Services, Healthcare & Utilities industries.
Bala possesses expertise in delivering complex, configurable, large-scale business solutions on Salesforce platform, including Salesforce Lightning Process/App Builder, Lightning UI/UX, Lightning component framework, AppExchange products, and Salesforce licensing pattern.
Bala understands that businesses are most successful when they understand who their target customers are, and brings their needs into center of any business decision. He believes that a combination of quantitative and qualitative research methods are needed to understand the entire experience of customers, combining the use of observations, interviews, personas, journey maps, etc. with customer data.
I love making new professional acquaintances. If you want to talk about Salesforce, IOT, Technology, Ideas and Innovation.