Analytical, tenacious, strong communicator. I assertively pursue the questions needed to identify solutions or facilitate root causes for community activism issues or technology incidents.
20+ years of Assessment, Analysis, Training, Technical Support, and Process Improvement experience with a current focus on IT Service Management (ITIL).
• Good interpersonal skills, with strong verbal and written communication skills and excellent listening skills
• Good ability to interact with individuals (internal & external) at all organizational levels
• Strong service attitude; build lasting customer relationships, strive for efficiency and effectiveness