Lowering costs of delivering IT services / Reducing wasted effort / Driving getting things right the first time

Design, improve, and drive adoption of ITIL processes. Manage Incident, Problem, Change, and Knowledge Management. Reduce ticket backlogs, improve issue handling and root cause analysis. Reduce outages.

Collaborate with all management and organizational levels; regional, global, and cultural boundaries; Experience with global Fortune 500, small and medium businesses. Excellent communication, networking, and influencing skills. Known for asking questions, identifying gaps and driving remediation.

• Process Design and Improvement
• Data analysis - Excel and Business Intelligence
• Continual Service Improvement
• Root Cause Analysis