Bapho Met

Professional Summary
Experienced Community Moderator and Player Support Specialist with over 8 years of hands-on experience across MMORPG and ARPG titles. Proven expertise in moderation leadership, customer service, policy enforcement, conflict resolution, and community engagement. Extensive background working with global developers and publishers, including Eyedentity Games, Tencent / Level Infinite, NetEase, Garena, Webzen, and Square Enix-licensed projects. Adept at supporting large player communities and maintaining healthy, compliant gaming environments.

Core Competencies
Community Moderation & Policy Enforcement
Player Support & Customer Service
Conflict Resolution & Escalation Handling
Moderator Team Leadership & Training
Community Engagement & Event Support
Multilingual / Regional Support (EN / PH)
MMORPG & ARPG Live Operations Support

Professional Experience

Dragon Nest M: Classic
Head Moderator / Moderator Manager
Eyedentity Games | 7Road | Shengqu
Mar 2025 – Present

Lead moderation operations and oversee moderator team performance

Handle complex player support cases and escalations

Coordinate with developers and operators on policy enforcement and community issues

Monster Hunter: Outlanders
Moderator
Capcom | Level Infinite
Nov 2025 – Present

Provide community moderation and player support

Enforce community guidelines and assist with issue escalation

CrossFire Legends
Technical Moderator / Server Tech
Smilegate | Level Infinite
Nov 2025 – Present

Handle technical moderation and player issue reporting

Assist in identifying bugs, exploits, and technical concerns

BladeRite: Rivals
Moderator
Lusheng PTE. LTD.
Sep 30, 2025 – Present

Lead community moderation and support operations

Ensure policy compliance and maintain a healthy community environment

Assist with escalations, issue tracking, and moderator coordination

Tarisland
Senior Moderator / Customer Service Representative
Locojoy | Level Infinite / Tencent
Mar 2024 – Present

Handle high-volume player inquiries and escalations

Support live operations and community management

HOK Studio Community SEA/HMT
Technical Moderator / Server Tech
Level Infinite
Mar 4, 2026 – Present

Provide technical moderation support for the community

Assist in reporting bugs, exploits, and technical player concerns

Help maintain community compliance and issue escalation workflows

SUN: Origin
Head Moderator
Webzen | Chuang Games
Feb 27, 2026 – Present

Lead moderation workflows and maintain community standards

Oversee rule enforcement and support issue escalation handling

Assist in sustaining community engagement and operational stability

Dragon Nest: Rebirth of Legend
Head Moderator
Eyedentity Games | Chuang Games
Jan 2025 – Apr 2025

Managed moderation workflows and community compliance

Supervised moderators and ensured consistent rule enforcement

Cross Gate: Adventure
Head Moderator
Square Enix | Dwango (Mobile Licensed Version)
Sep 2025 – Dec 2025

Led community moderation and support initiatives

Maintained community standards and player engagement

Garena Free City
PH Moderator
Garena
May 2024 – Jun 2025

Moderated Philippine community channels

Enforced community guidelines and assisted player reports

NBA Infinite Game
Moderator
Lightspeed Studios | Level Infinite
Dec 2023 – Apr 2024

Supported moderation and player assistance operations

Dragon Nest 2: Evolution
EN / PH Moderator
Shengqu Games | Level Infinite
Apr 2023 – Nov 2023

Provided in-game and community moderation support

Assisted players across English and Philippine communities

Revelation: Infinite Journey
PH Moderator
NetEase | VNG Games
Apr 2023 – Sep 2023

Provided community moderation and regional player support

Perfect World Mobile (VNG)
PH Moderator
Perfect World Games | VNG
Aug 2020 – Jan 2021

Perfect World Mobile
EN / PH Moderator
Perfect World Games
Oct 2019 – Mar 2020

Cyber Hunter
Moderator
NetEase Games
Jul 2019 – Dec 2019

Taichi Panda 3: Dragon Hunter
Moderator / Customer Service Representative
Snail Games
Nov 2017 – Aug 2018

Additional Information

Extensive experience working with global development and publishing teams

Strong understanding of live service game operations

Capable of handling sensitive player issues with professionalism and empathy