Bapho Met

Professional Summary:
Experienced Community Moderator and Player Support Specialist with 8+ years of hands-on experience across MMORPG, ARPG, FPS, competitive, and live-service game communities. Skilled in moderation leadership, player support, policy enforcement, conflict resolution, escalation handling, community engagement, and technical issue reporting. Experienced with global developers and publishers including Blizzard Entertainment, Eyedentity Games, Tencent / Level Infinite, NetEase, Garena, Webzen, Smilegate, Capcom, and Square Enix-licensed projects.

Core Competencies:
Community Moderation & Policy Enforcement
Player Support & Customer Service
Conflict Resolution & Escalation Handling
Moderator Team Leadership & Training
Community Engagement & Event Support
Bug, Exploit & Technical Issue Reporting
EN / PH Regional Community Support
MMORPG, ARPG, FPS & Live-Service Operations Support

Present Roles:

Overwatch Rush
Head Moderator
Blizzard Entertainment
May 2026 – Present
Lead moderation operations, rule enforcement, escalation workflows, and community safety.

HOK Studio Community SEA/HMT
Technical Moderator / Server Tech
Level Infinite
Mar 2026 – Present
Provide technical moderation support, bug and exploit reporting, and escalation handling.

SUN: Origin
Head Moderator
Webzen | Chuang Games
Feb 2026 – Present
Lead moderation workflows, rule enforcement, issue escalation, and community engagement support.

Dragon Nest M: Classic
Moderator Manager
Eyedentity Games | 7Road | Shengqu
Mar 2025 – Present
Oversee moderator performance, handle complex player support cases, and coordinate policy enforcement with operators.

Monster Hunter: Outlanders
Moderator
Capcom | Timi Studio | Level Infinite
Nov 2025 – Present
Provide community moderation, player support, guideline enforcement, and issue escalation.

CrossFire Legends
Technical Moderator / Server Tech
Smilegate | Level Infinite
Nov 2025 – Present
Handle technical moderation, player issue reporting, bug and exploit identification, and escalations.

BladeRite: Rivals
Moderator
Lusheng PTE. LTD.
Sep 2025 – Present
Lead community moderation and support operations, policy compliance, issue tracking, and moderator coordination.

Tarisland
Senior Moderator
Locojoy | Level Infinite / Tencent
Mar 2024 – Present
Handle high-volume player inquiries, escalations, live operations support, and player-facing moderation workflows.

Previous Experience :

Cross Gate: Adventure
Head Moderator
Square Enix | Dwango Mobile Licensed Version
Sep 2025 – Dec 2025
Led moderation, support initiatives, escalation handling, and community standards enforcement.

Dragon Nest: Rebirth of Legend
Head Moderator
Eyedentity Games | Chuang Games
Jan 2025 – Apr 2025
Managed moderation workflows, supervised moderators, and supported player issue escalation.

Garena Free City
PH Moderator
Garena
May 2024 – Jun 2025
Moderated Philippine community channels, enforced guidelines, and assisted player reports.

NBA Infinite Game
Moderator
Lightspeed Studios | Level Infinite

Dec 2023 – Apr 2024
Supported moderation, player assistance, report handling, and community standards enforcement.

Dragon Nest 2: Evolution
EN / PH Moderator
Shengqu Games | Level Infinite
Apr 2023 – Nov 2023
Provided in-game and community moderation support for English and Philippine communities.

Revelation: Infinite Journey
PH Moderator
NetEase | VNG Games
Apr 2023 – Sep 2023
Handled regional moderation, player support, inquiries, issue reporting, and policy enforcement.

Perfect World Mobile VNG
PH Moderator
Perfect World Games | VNG
Aug 2020 – Jan 2021
Supported Philippine community moderation, player concerns, reports, and guideline enforcement.

Perfect World Mobile
EN / PH Moderator
Perfect World Games
Oct 2019 – Mar 2020
Provided English and Philippine moderation support, player inquiries, and escalation assistance.

Cyber Hunter
Moderator
NetEase Games
Jul 2019 – Dec 2019
Moderated community channels, assisted player reports, and supported engagement and rule enforcement.

Taichi Panda 3: Dragon Hunter Moderator / Customer Service Representative
Snail Games
Nov 2017 – Aug 2018
Provided player support, customer service, moderation, escalation handling, and community standards support.

Additional Information:
Experienced with global development, publishing, and operations teams. Strong understanding of live-service operations, player support workflows, moderation standards, regional community support, and sensitive issue handling with professionalism, empathy, and discretion.