Sr. IT Operations in Northbrook, Illinois
I am an accomplished, customer-centric IT Manager with 15 years of implementing and managing IT infrastructure, systems, and operations for a multimillion-dollar SaaS business.
My background includes successful experience in aligning IT processes across multiple sites, functional areas, and teams.
I am particularly strong in utilizing new technologies to develop business solutions, optimize service levels, and institute best practices for IT operations.
Equally strong in collaborating across functions and departments to create workarounds, fixes, and solutions for mission-critical issues.
For example, I established an entire 24x7 IT infrastructure, including systems, applications, databases, data center, help desk, and quality assurance for SurePayroll at the start-up stage.
I built and led a team of 20 IT professionals and promoted three of my staff to management roles.
Additionally, over a 15-year period, I led the IT organization to achieve 100% of all SLAs and 99.999% website uptime for four years in a row.
MY EXPERTISE INCLUDES:
* IT Operations Management
* IT Infrastructure & Systems Management
* IT Innovation & Integration
* Application Support
* Database & Help Desk Operations
* Virtual Technology Solutions
* Team Building & Leadership
* Process Improvement & Optimization
* Customer Service & Satisfaction