Ben Arnold

I am the support services coordinator at the University of Northern Iowa. This really means I do a bit of everything. My primary responsibility is to manage ~500 computers in our centrally-controlled computer labs. What I do on top of this is run our Microsoft System Center Configuration Manager 2007 (soon to be 2012) implementation, coordinate with others on campus who manage computer-lab facilities, and drive forward any number of other projects for campus.

Projects I'm managing now include:

SCCM 2012 Implementation/Migration

Virtual desktops/virtual applications pilot program

Print management implementation using PaperCut

Student IT worker training improvements

ITIL/service management and delivery optimization