information technology asset management, IT Supply Chain Management, and technology project coordinator in Glen Ellyn, Illinois
Barret Kruse, CSAM, CHAMP, ITIL v3 Certified
Barret Kruse understands that the purpose of technology is not just making systems or machines. It is empowering people to do what they love and what they want in an easier, organized, and effective way. Upbeat and professional, Barret is known for his ability to understand, explain, and teach complex technical information to vendors, colleagues, coworkers, and customers.
Currently as an Software Asset Management contractor at Google, his group increased CSAT from 70% to 98%. The team is now working to train the new SAM group in India.
At Whirlpool, Barret was a vital part of getting through both external audits and a successful internal audit.
At Comcast his group has identified and mapped ownership of thousands of virtual and physical devices increasing ownership KPI's by over 20%. They have identified and decommissioned another several thousand orphaned servers creating $3MM in savings in power, maintenance, and service agreements. He also worked closely with the Security and Vulnerabilities team to reduce risk and identify ownership.
At Hamra Enterprises, Barret developed an enterprise-wide Asset Management Solution, built from the ground up, from choosing Asset Management repository, assessing the most valuable solutions, vendor negotiations, as well as development of Process, Procedures, and best Practices.
At Coventry/Aetna, he succeeded in improving processes and increasing the accuracy of the asset inventory system. Chairing a partnership with regional hub sites, he improved Key Performance Indicators by as much as 80 percent. As chair of this group, he was also instrumental in planning and executing a rolling "wall-to-wall" physical inventory, providing accuracy for a migration from Remedy to HP Service Center.
At Walgreen’s Roll Out Command Center he worked on the Wellness Experience Project. The full point of sale (POS) makeover included creating installation documentation and processes, working with project managers and technicians throughout pilot installations. Through effective troubleshooting, timely process improvement, and creative problem solving, the pilot project was completed in time for a national launch.
Barret learned his customer focus, ability to effectively prioritize tasks, and aptitude for working independently while supporting a team by managing and mentoring at Sprint/Nextel and Verizon Wireless.