Brian W. Buckley

Brian W. Buckley is a proven leader within Business Operations & Strategy, Product Delivery, Customer Service, and Continuous Improvement. He has an exceptional track record comprising operational analytics, developing standard procedures, increasing profitability, building strong teams, research and development, lean processing, risk reduction, developing new products, and exceeding client expectations within the Financial, Healthcare, and Software industries. Brian has served as VP, Credit Process and Performance Management; VP, Operations and Process Improvement; as well as Director positions within Product Development, PMO, Process Improvement, Customer Support, Information Technology, and Education.

In addition to his 20+ years of management and customer service experience; 15+ years in continuous improvement, Mr. Buckley has experience in banking operations, restaurants, manufacturing, automotive, home construction, carpentry, electrical, welding, stock & financial planning. He's versatile and an innovator who delivers an outside-the-box approach.

Brian holds a BS, Management Information Systems, in addition to a unique skillset including: Black Belt in both Lean & Six Sigma, A3, ITIL, PMP, SCRUM, MCSE, and MCDBA.

--Relevant Experience--

Implementations & Support: Through hard work and the drive for excellence, Brian was promoted from Systems Analyst to Technical Support (L1-L3); to DBA; to Project Manager; to Director and Vice President positions.

Business Operations: Brian has managed a wealth of product lines; from inception to Development, Delivery & Project Management, Support, Sales, and Education. Some of his biggest achievements include:

· Established Process Improvement organizations

· Created Advisory & Customer Review Boards

· Managed research and development of new products

· Managed product and vendor relations with Veritas, Orbograph, Imceda, Quest, Qualtrics, and EazyBI

· Decreased avg RCA closure rate by 84%

· Increased audit response 80%

· Increased avg positive survey responses 1258% YOY

· Increased delivery success rate 34%

· Reduced support case backlog 82%

· Increased product order revenue 57%, efficiency 68%, and quality 30%

· Improved avg ACD response time 75% YOY

· Resolved system outages for datacenter operations 57% and increased productivity 90%

· Improved client satisfaction 95%, datacenter support efficiency 82%, and quality 41%

· Completed 275+ systems integration projects