Brian W. Buckley

Leader of Continuous Improvement and VP of Operations in Birmingham, Alabama

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Brian W. Buckley is a proven leader within Continuous Improvement and Business Operations. He has a proven track record; creating new departments, developing new processes & controls, increasing revenue, teamwork focused, improving employee moral, removing waste, increasing production, risk reduction, exceeding client expectations, delivering superior metrics, and ensuring continued improvement efforts. Brian has served as VP, Performance Management; VP, Support Services and Process Improvement; Director of Process Improvement; among other leadership roles within various industries and business lines.

In addition to his 20+ years of management and client service experience; 15+ years in continuous improvement, Mr. Buckley has experience in automotive, home remodeling, electrical/plumbing, woodworking, stock analysis, and financial planning. [Really I don't know what this guy can't do!]

Brian holds a BS, Management Information Systems, in addition to a unique skillset including: Lean Six Sigma Black Belt, Six Sigma Black Belt, PMP, Scrum, MCSE, and MCDBA.

--Relevant Experience--

--System Implementations & Support: Brian is extremely versatile; working his way from systems analyst, project manager, or technical support (L1-L3) up to Director/VP. Project efforts and timelines varied from small (30 day) to very large (2-3 year) projects.

--Business Operations Development: Brian's previous career position entailed VP, Support Services and Process Improvement with a software development firm in the healthcare industry. Brian managed the company’s largest product line; from Development, Delivery & Project Management, Technical Support, Sales/Pricing, and Education. Some of his biggest achievements include exceeding revenue forecasts, improving contract SLA success by 34%, 83% reduction in average resolution rates, 82% reduction in support backlog, and 1258% increase in positive client surveys.

--Process Improvement: Brian has studied Six Sigma, Lean Six Sigma, Agile, A3 and ITIL methodologies. His unique perspective and diverse studies in PMP, SQL, and IT technologies provides him awareness to resolve almost any problem.

  • Education
    • University of Alabama at Birmingham