Becca Chapman

My primary concern at the workplace is to maintain a good quality of work life where I maintain a positive and proactive environment for high performance. I am willing to adapt and pursue success whether in a warehouse, or in a call center as an analyst or trainer. Most recently working in the Verizon Fraud Call center as both a representative and as an RM Coordinator (analyst) I always worked with multiple screens, OUTLOOK and WORD, WFM, billing screens and LexisNexis Accurint. As analyst my multi-tasking increased to tracking schedules, activities on the center floor and my customers became the center leads and management along with IT, Human Resources, and Verizon leadership. Additionally, there Ad hoc activities such as generating reports and responses in EXCEL reports which mostly determined the affect of issues on call center volume and speed if answer.