Becca Chapman

My primary concern at the workplace is to maintain a good quality of work life while maintaining a positive/proactive context for high performance. I adapt to conditions and pursue success whether in a warehouse,call center, as an analyst or trainer.

Currently I work at Target in warehouse and stocking: we are a test store which means we have to adapt to new apps on our Zebra PDA which tracks work activity and guest arrival and needs and vendor arrivals at our receiving stations, not to mention we need to make sure we use positive soft skills for addressing guest (customer) needs. The retail / inventory work environment requires as much if not more attention to detail as working at Verizon taking calls to research Fraud or working on the “Work Force team”. I keep up computer skills just in case with my training instructor background you never know when you need skills.

I am older and have seen a variety of customers both internal to the when I programmed for a variety of departments with in various versions of the telephone company which is now “CenturyLink” in Colorado. I have management and lower team experience and familiarity and am respectful of anyone who works to earn a living. Like many I adapt to whatever I am working in as far as systems are concerned: RM Coordinator (analyst) I always worked with multiple screens, OUTLOOK and WORD, WFM, billing screens and LexisNexis Accurint. As analyst my multi-tasking increased to tracking schedules, activities on the center floor and my customers became the center leads and management along with IT, Human Resources, and Verizon leadership. Additionally, there were Ad hoc activities such as generating reports and responses in EXCEL reports which mostly determined the affect of issues on call center volume and speed if answer.