I am an avid photographer, stretching my skills with a variety of OpenSource products; feeding my soul on our local music scene I am an unabashed supporter of Thought Forms and the post-rock scene. The rest of me is fed by Maass Innovations, my Services Management consultancy.
During my almost 30 years in technology, I have been engaged in almost every imaginable customer-facing support role from direct Field Service to managing a $25M service Region for Sun Microsystems. I have re-engineered and restructured; managed teams through both classic turn-around and start-up situations; provided leadership across geographical boundaries to specialists in Technical, Implementation, Account Management and Operational fields. My project leadership expertise extends from Continuous Improvement (the JD Power "Excellence in Service" certification at Sun) to Product Development (Symboticware's SymBot™ Platform at Tri-M Technologies). Enjoying a background in innovation, maintaining profitability and managing a highly motivated workforce through numerous organisational changes, I have honed skills in:
• Employee Development • Leveraged Partnerships • Strategic Planning • Restructuring • Business Re-engineering • Crisis Management• Process Improvement • Project Leadership
I invited you to check the links to my Business, my Bio and my resume below.