Public Speaker and Blogger in San Diego, California
Customer service training is too expensive. What if we train them and they leave? Wrong question.
Right question: What if you don't train them and they stay?
Bill Quiseng, Chief Experience Officer at billquiseng.com, is a professional speaker, award winning writer and blogger in the areas of customer service, associate engagement and leadership. His Facebook and Google+ pages and tweets offer tips and insight about improving the customer experience. His blog offers the blueprint to create the "World's Best" experience as your customer perceives it.
Bill has over thirty years of luxury resort/club management experience. He served as general manager of The Inn at Bay Harbor - A Renaissance Golf Resort, MI. Under his administration, The Inn received the Renaissance Hotels Customer Service Overall Award. In addition, The Inn at Bay Harbor was recognized as one of the World's Best Hotels by Travel+Leisure Magazine.
Bill's achievements include receiving the Renaissance Hotels General Manager of the Year, Marriott International Leadership Excellence and Sales Excellence Awards, Petoskey Chamber of Commerce Mission Award and the American Hotel Motel Association's Pearson Award for Excellence in Lodging Journalism.
Social media honors include: Huffington Post Top 100 Most Social Customer Service Pros on Twitter, Arc Pointe Call Center Solutions Customer Service Most Influential Bloggers, Userlike 11 Gurus of Customer Service, Fonolo Top 10 Tweeters Talking About the Customer Experience, Hootsuite Must-Follow List for Social Customer Service, Future Care Today Top Ten Social Customer Service Influencers, NGData 50 Customer Experience Blogs You Should Be Reading, SAP Business Innovation Top 60 Customer Experience Influencers, Mindtouch Top 50 Most Active Influencers in Customer Experience, Call Centre #Customerservice 100 Twitter Handles