Kolkata, West Bengal, India.
BANKING AND FINANCIAL SERVICES PROFESSIONAL
Axis Bank Ltd.
(Burrabazar Branch - Kolkata)
Sep 2012 – Present
• Responsible for managing the branch profitability, ensuring high quality of service and
Customer Relationship Management. Act as backup Operations Head.
• Ensure Audit & Compliance with proper rules, regulations & procedures.
• Complaints Handling. Review Branch Operations Reports and office accounts.
• One point contact for all requirements of HNI customers in the Branch.
• Head the Clearing Department involving error free high volume cheque clearance.
• Post and verify Finacle transactions upto a limit of 50 lacs.
• Liaise with Corporate office, Service Branches and pan India branches for issue resolutions.
• Ensure proper KYC, AML and bonafide of high value cheque/cash transactions.
• Branch Lobby Manager looking after overall branch administration and operations.
HDFC Bank Ltd.
Deputy Manager – Retail Branch Banking Operations
(G.C. Avenue and Statesman House Branch - Kolkata)
Feb 2008 – Aug 2012
• Coordinate Currency chest indent and remittance, process RTGS and NEFT, Cash management,
Custodian of Vault & FRFC keys. Conduct monthly ATM verification.
• Review GL, Accounts Payable and monitor high value suspicious transaction, adhere to KYC & AML.
• Identify depleting customers and control them. Daily value tracking on core current and savings a/cs.
• Activation of new a/cs and reactivation and value build up in inactive and dormant a/cs.
• Process FTs and issue DD/MCs on Finware. Resolve cheque/cash related quarries from customers.
• Handle Foreign Exchange, remittances and gold sales transactions and agency cash reporting.
• Daily monitoring of Suspense, TOD, EOD and BJR report. Fortnight reporting of large cash txns.
• Service Quality and Lobby Management. Preventive complaint management.
Nominated for Star Performer Award from Eastern Region for March 2008.
Aviva Life Insurance Company India Pvt. Ltd.
Executive Branch Operations
March 2007 – Jan. 2008
• Handled the initial underwriting of fresh proposals logged in for quicker policy issuance.
• Audited and managed the banking of a