Bob Furniss

Director and Consultant in Memphis, Tennessee

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I am a dad and husband first - and a lover of all things customer service and support!

As the VP of the global Service Cloud consulting practice at Bluewolf, an IBM Company. (, I lead a team that helps companies transform their customer experiences across all channels. In addition to the focus on technology I love helping new managers and leaders find their way.

I recently received ICMI's Lifetime Achievement Award. And was named as a Top 50 #cctr Thought Leader on Twitter.

I am in awe of my daughter, the #warriorprincess, as she fights stage-4 breast cancer! And proud of my son and his family's ministry work.

As a Board Member at Point of Impact -, I have the opportunity to lead a charity that supports more than 450 children in the city of Tegucigalpa Honduras.

Photographer is a passion, I love writing and speaker and when possible volunteering to help others...